A modern data system purpose-built for aging & disability service providers.
A modern data system, deployed by the agencies running aging & disability services across the country.
Every contracted provider — day programs, home care, nutrition, transportation, and more — kept in the loop. Skip the fax machine and coordinate directly in one complete system.
Most agency-provider relationships run on fax, email, and phone tag. Mon Ami brings every contracted provider into the same data model your case managers use — so the gap between authorization and delivery closes.
Service authorizations flow from the case manager’s care plan to the contracted provider in real time. The provider sees what was authorized, for whom, at what frequency, with what funding source — without anyone forwarding an attachment.
Providers log service delivery in the same data structure your AAA uses. No re-entry. No reconciliation between “what the provider said they did” and “what shows up on their invoice.” The truth is one record.
Licenses, insurance certificates, background checks, contracts, COIs — tracked centrally with expiry alerts. When a provider’s liability insurance lapses, you know about it before they bill you for another service.
Licenses and insurance lapses surface 30/60/90 days out — not after a claim gets rejected.
Providers log service from the field on their phone — not back at the office on a desktop.
Built to WCAG 2.1 AA. Tested with JAWS and NVDA. Real workflows, not workarounds.
Provider organizations log in with their own SSO — no separate password management headache.
drop in provider-to-AAA reconciliation calls after switching from fax + email to the Mon Ami Provider Portal.
of services logged in the same data model as your case plans
lapsed credentials caught by a rejected claim
accessible for every provider organization, every user
Four moments where agency-provider coordination breaks down most often: authorizations, change orders, service reporting, and credentials. Mon Ami closes all four.
When a case manager updates a service authorization in the care plan — new units, new frequency, new funding source — the contracted provider sees it the moment it’s saved. No PDF attached to an email. No phone-tag to confirm. The provider always knows what was authorized for whom, today, right now.
A client gets hospitalized; their care plan pauses. A funding source changes; auths shift. A new family caregiver covers some hours; provider hours drop. Every change is delivered to the provider with effective dates and reasoning, so they can adjust scheduling and staffing without three more phone calls.
| Service | M | T | W | Th | F | S | Su |
|---|---|---|---|---|---|---|---|
| Personal Care | Cannot report services for a suspended client | ||||||
Contracted providers log delivered services in the same data structure your AAA uses — with date, units, staff member, and client outcome notes if applicable. The same record can roll up into an invoice the provider submits directly through the portal — no parallel billing system to reconcile.
| Client | M | T | W | Th | F | Total |
|---|---|---|---|---|---|---|
| Marvel Collins | 1 | 2 | 3 | 6 | ||
| Carolina Thomas | 1 | 3 | 2 | 6 | ||
| Tabitha Jast | 1 | 1 | 3 | 5 | ||
| Suzi Stark | 1 | 1 | 3 | 5 | ||
| Glenn Hauck | 1 | 2 | 1 | 4 | ||
| Week total | 26 hrs | |||||
Track every provider’s licenses, certifications, liability insurance, contracts, and required background checks in one place. Expiry alerts surface 30/60/90 days out — before a lapse blocks a claim. When a state auditor asks “is this provider current on X?” the answer is one click away.
| Staff | Credential | Expires | Status |
|---|---|---|---|
| J. Aguirre | CNA · State #4821 | Apr 12, 2026 | 22 days |
| D. Larson | HHA · State #6173 | Apr 9, 2026 | 19 days |
| M. Reyes | CNA · State #5104 | Aug 2026 | Current |
| K. Park | HHA · State #5298 | Oct 2026 | Current |
Mon Ami's Provider Portal sits inside the same data model your case managers and billing team already use. The gaps that fax-and-email coordination creates simply don't exist.
If you’re evaluating Mon Ami for an RFP or a board, these come up every time. Don’t see yours? Get in touch — we’ll answer in plain language.
Because Mon Ami is a configurable COTS product — not a custom build — you skip the multi-year timelines and risk of bespoke development. Our implementation timelines have agencies up and running in a fraction of the time it takes with our competitors. Weeks, not years.
Yes. We’ve executed large-scale migrations for state agencies with decades of historical data — including from SAMS, WellSky/Harmony, custom Access databases, home-grown Salesforce builds, and spreadsheets — without data loss. Our migration team handles data mapping, validation, and cutover. And we don’t bill by the hour for it.
Yes — this isn’t a checkbox claim. Mon Ami is built to WCAG 2.1 AA standards and tested with screen readers including JAWS and NVDA. We have blind case managers actively using the product for their daily work, which is the proof point most accessibility claims can’t back up.
We know that your agencies operate within a network, and we routinely integrate with external systems. We have experience integrating with state government systems, HIEs, EHRs, other database solutions, and everything in between. Our architecture makes that straightforward: open REST API, HL7 FHIR R4, secure SFTP, and structured data formats. Interoperability is a design standard here, not a project.
Our support team isn’t just technically sharp — they know your world. They understand aging and disability services, OAAPS and NORS, and compliance requirements, so they can advise on configuration, workflow, and data strategy, not just answer tickets. Response times are excellent, but that’s the floor, not the ceiling. Ask us for client references — they’ll tell you better than we can what the experience is like.
Pricing is always scoped to the agency’s unique needs. What we can tell you is what’s always included — no surprise charges. Most enterprise software vendors grow revenue through change orders, seat fees, and storage limits. We don’t. Every license includes, at no additional cost: unlimited user seats, unlimited client and case records, unlimited file storage, adding or amending data fields, forms, and assessments, data export and ad hoc reporting, and all improvement and version updates. Why? Because we believe our incentives should align with yours. Charging per seat quietly discourages agencies from adding new staff — which leads to shared logins and real security risks. Charging for field changes or new reports penalizes agencies for adapting to shifting funding and regulatory requirements. We’ve seen what that model does, and we built ours as a deliberate alternative.
A 30-minute demo with a product specialist who's onboarded provider networks of every size. Bring your most complex provider relationship — we'll show you how it'd look in Mon Ami.