Every program in your AAA. One system. Less paperwork.
Case management, I&R, nutrition, volunteer programs, OAA reporting — finally in one place, so your case managers can spend time with people instead of spreadsheets.
- Home
- My Clients
- All Clients
- Information & Referral
- Care Management
- Nutrition
- OAAPS Reporting
- SmartLists
Eleanor "Ellie" Hayes
ACTIVEWe hear the same two complaints from every team we talk to.
Both have the same root cause: your software was built before anyone in your job description was expected to work this way. Mon Ami exists because that's no longer okay.
Your software fights you.
Ten clicks to log a phone call. A new window for every form. Workers who print, write, then re-key the same information. We've all worked in these systems — and we won't ship one.
- Home
- My Clients
- All Clients
- Information & Referral
- Care Management
- Nutrition
- OAAPS Reporting
- SmartLists
Eleanor "Ellie" Hayes
ACTIVEEvery Title III program in one record.
Title III-B, C, D, E, state programs, local initiatives — your case managers shouldn't have to switch tools to deliver them, and your SUA shouldn't have to wait a quarter for the data.
OAAPS readiness
One platform. The modules that matter for your work.
Mon Ami is modular. AAAs typically deploy the highlighted modules below, with the rest available as your needs grow.
OAAPS Suite Core
Service tracking by provider, outcome measures, NAPIS-to-OAAPS mapping, and one-click submission to your SUA — without a month-end project.
Information & Assistance Core
AIRS-aligned intake, taxonomy search, and warm transfer — all attached to the client record.
Case Management Core
Configurable intake, periodic assessments, person-centered care plans, and waitlist management for every program your AAA runs.
Service Reporting Core
Saved client cohorts and live reports your team builds themselves — no SQL, no overnight batch, no IT ticket. Roll up to your director and your SUA in real time.
Enhanced Assessments Core
Validated assessment tools — InterRAI HC, MDS-HC, ADL/IADL, evidence-based screeners — embedded in your case management workflow, with auto-scoring and outcome capture that feeds OAAPS and quality reporting.
Medicaid Admin Claiming Core
Quarterly time studies across your AAA, captured in 30 seconds on a phone. Audit-defensible sampling, coding, and federal claim packets — without the spreadsheets your CFO never quite trusts.
The questions directors actually ask us.
If you're evaluating Mon Ami for an RFP or a board, these come up every time. Don't see yours? Get in touch — we'll answer in plain language.
How long does implementation typically take?
Because Mon Ami is a configurable COTS product — not a custom build — you skip the multi-year timelines and risk of bespoke development. Our implementation timelines have agencies up and running in a fraction of the time it takes with our competitors. Weeks, not years.
Can we migrate from our existing system?
Yes. We’ve executed large-scale migrations for state agencies with decades of historical data — including from SAMS, WellSky/Harmony, custom Access databases, home-grown Salesforce builds, and spreadsheets — without data loss. Our migration team handles data mapping, validation, and cutover. And we don’t bill by the hour for it.
Is Mon Ami truly ADA accessible?
Yes — this isn’t a checkbox claim. Mon Ami is built to WCAG 2.1 AA standards and tested with screen readers including JAWS and NVDA. We have blind case managers actively using the product for their daily work, which is the proof point most accessibility claims can’t back up.
How does Mon Ami handle interoperability with our other systems?
We know that your agencies operate within a network, and we routinely integrate with external systems. We have experience integrating with state government systems, HIEs, EHRs, other database solutions, and everything in between. Our architecture makes that straightforward: open REST API, HL7 FHIR R4, secure SFTP, and structured data formats. Interoperability is a design standard here, not a project.
What does your support model look like?
Our support team isn’t just technically sharp — they know your world. They understand aging and disability services, OAAPS and NORS, and compliance requirements, so they can advise on configuration, workflow, and data strategy, not just answer tickets. Response times are excellent, but that’s the floor, not the ceiling. Ask us for client references — they’ll tell you better than we can what the experience is like.
What is Mon Ami's pricing?
Pricing is always scoped to the agency’s unique needs. What we can tell you is what’s always included — no surprise charges. Most enterprise software vendors grow revenue through change orders, seat fees, and storage limits. We don’t. Every license includes, at no additional cost: unlimited user seats, unlimited client and case records, unlimited file storage, adding or amending data fields, forms, and assessments, data export and ad hoc reporting, and all improvement and version updates. Why? Because we believe our incentives should align with yours. Charging per seat quietly discourages agencies from adding new staff — which leads to shared logins and real security risks. Charging for field changes or new reports penalizes agencies for adapting to shifting funding and regulatory requirements. We’ve seen what that model does, and we built ours as a deliberate alternative.
Run every program your AAA delivers — from one client record.
30-minute scoping call. No slideware. Just a conversation with someone who's done this before.