Built for the IDD agencies whose stakeholders demand transparency.
Families, advocacy groups, surveyors, and the state all want proof. Mon Ami captures individual outcomes, HCBS service delivery, and NCI metrics in one system — so the answer to any stakeholder question is one report away.
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HCBS Access Rule · 2025 Compliance
We hear the same two complaints from every team we talk to.
Both have the same root cause: your software was built before anyone in your job description was expected to work this way. Mon Ami exists because that's no longer okay.
Your software fights you.
Ten clicks to log a phone call. A new window for every form. Workers who print, write, then re-key the same information. We've all worked in these systems — and we won't ship one.
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Eleanor "Ellie" Hayes
ACTIVEYour data is trapped — and your stakeholders know it.
Outcomes in one system, Access Rule documentation in another, NCI data in a spreadsheet. When a family member or surveyor asks 'how is John doing?', the answer takes a week. Mon Ami pulls it all together — choice, control, integration, modifications, outcomes — in one record.
Waiver Access Rule readiness
One platform. The modules that matter for your work.
Mon Ami is modular. I/DD programs typically deploy the highlighted modules below, with the rest available as your needs grow.
ISPs & Person-Centered Care Planning Core
PCSPs that flow from the assessment, get signed in the field, and stay current against state-required intervals — built around HCBS Final Rule expectations for choice, integration, and control.
Enhanced Assessments Core
Validated assessment tools — SIS, ICAP, MnCHOICES, and state-specific instruments — embedded directly in the workflow, with auto-scoring, conditional branching, and outcome capture that meets CMS requirements.
HCBS Quality Reviews
Annual quality reviews, NCI-IDD data collection, person-centered outcome measures, and HCBS-CAHPS workflows — without spinning up a separate audit project each year.
Provider Management & Oversight Core
Provider credentials, training records, license expiry, and contract status — tracked centrally with re-credentialing reminders and direct linkage to authorized services.
Case Documentation
Case notes, signed observations, progress documentation, and the audit trail every state surveyor expects — captured by case managers from anywhere, attached to the right record forever.
Self-Direction Portal Core
A portal built for self-directing individuals and their families — to manage their own budget, choose providers, track delivered services, and document outcomes in their own words.
The questions directors actually ask us.
If you're evaluating Mon Ami for an RFP or a board, these come up every time. Don't see yours? Get in touch — we'll answer in plain language.
How long does implementation typically take?
Because Mon Ami is a configurable COTS product — not a custom build — you skip the multi-year timelines and risk of bespoke development. Our implementation timelines have agencies up and running in a fraction of the time it takes with our competitors. Weeks, not years.
Can we migrate from our existing system?
Yes. We’ve executed large-scale migrations for state agencies with decades of historical data — including from SAMS, WellSky/Harmony, custom Access databases, home-grown Salesforce builds, and spreadsheets — without data loss. Our migration team handles data mapping, validation, and cutover. And we don’t bill by the hour for it.
Is Mon Ami truly ADA accessible?
Yes — this isn’t a checkbox claim. Mon Ami is built to WCAG 2.1 AA standards and tested with screen readers including JAWS and NVDA. We have blind case managers actively using the product for their daily work, which is the proof point most accessibility claims can’t back up.
How does Mon Ami handle interoperability with our other systems?
We know that your agencies operate within a network, and we routinely integrate with external systems. We have experience integrating with state government systems, HIEs, EHRs, other database solutions, and everything in between. Our architecture makes that straightforward: open REST API, HL7 FHIR R4, secure SFTP, and structured data formats. Interoperability is a design standard here, not a project.
What does your support model look like?
Our support team isn’t just technically sharp — they know your world. They understand aging and disability services, OAAPS and NORS, and compliance requirements, so they can advise on configuration, workflow, and data strategy, not just answer tickets. Response times are excellent, but that’s the floor, not the ceiling. Ask us for client references — they’ll tell you better than we can what the experience is like.
What is Mon Ami's pricing?
Pricing is always scoped to the agency’s unique needs. What we can tell you is what’s always included — no surprise charges. Most enterprise software vendors grow revenue through change orders, seat fees, and storage limits. We don’t. Every license includes, at no additional cost: unlimited user seats, unlimited client and case records, unlimited file storage, adding or amending data fields, forms, and assessments, data export and ad hoc reporting, and all improvement and version updates. Why? Because we believe our incentives should align with yours. Charging per seat quietly discourages agencies from adding new staff — which leads to shared logins and real security risks. Charging for field changes or new reports penalizes agencies for adapting to shifting funding and regulatory requirements. We’ve seen what that model does, and we built ours as a deliberate alternative.
Bring your I/DD program into one system stakeholders can trust.
30-minute scoping call. No slideware. Just a conversation with someone who's done this before.